Review: Advanced Negotiation & Diplomacy
Di akhir lesson ini, kamu bisa:
- Menggabungkan negosiasi multi-isu, penolakan diplomatis, dan mediasi dalam satu percakapan strategis.
- Mengulang frasa kunci untuk leverage, dissent, dan deeskalasi.
Ringkasan Modul 2
Dalam modul ini kamu sudah belajar:
- Lesson 1: High-stakes Negotiation: framing, leverage, dan trading antar isu: "Let me be candid…", "If you were to…, we'd be prepared to…", "Where does that leave us?".
- Lesson 2: Diplomatic Disagreement: menolak dengan tegas namun sopan lewat pola acknowledge → soften → state: "I appreciate where you're coming from, but…", "With respect, I'd have to disagree".
- Lesson 3: Mediating Conflict: menengahi pihak yang berselisih, deeskalasi, dan mengubah posisi menjadi kepentingan: "Let's find some common ground", "What I'm hearing is…".
Dialogue Gabungan
Perhatikan bagaimana ketiga keterampilan digabung dalam satu rapat kemitraan yang panas:
Rescuing a stalled partnership deal
Let me be candid with you: at these terms, the renewal simply isn't viable for us.
With respect, I'd have to disagree. We've already absorbed two price rises this year.
Let's take a step back. I can see why both sides are frustrated, and I think there's more common ground than it feels like.
What I'm hearing is that Lena needs margin certainty, and Raj needs price stability. Those aren't actually in conflict.
That's a valid point. If Raj were to commit to a three-year term, we'd be prepared to fix the price for the first eighteen months.
A locked price I can live with. I'm not entirely convinced about year three, though. Can we revisit it then?
So we've found common ground. Three-year term, fixed price for eighteen months, a review clause for year three. Where does that leave us?
That moves the needle. I think we have the shape of a deal.
Latihan Campuran
Quiz Akhir Modul 2
1. Choose the cleanest conditional concession-trade.
2. Which is diplomatic but clearly dissenting?
3. 'It has to ship Friday' is a position. The underlying interest is most likely…
4. Which phrase invites both sides to assess the current position together?
5. As a mediator, why prefer 'What I'm hearing is…' over 'But you're wrong'?
Lengkapi frasa kunci Modul 2
Flashcards
Let me be candid with you
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Selanjutnya
Lanjut ke Modul 3: Public Speaking & Keynote Presentations untuk menguasai panggung, mulai dari menyusun pidato yang memukau, mengelola audiens besar, sampai menyampaikan keynote yang berkesan.