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Review: Problem Solving & Decision Making

Di akhir lesson ini, kamu bisa:

  • Merangkai mendefinisikan masalah, mengevaluasi pilihan, dan mengambil keputusan dalam satu percakapan.
  • Mengulang kosakata kunci Modul 6 untuk problem solving & decision making.

Ringkasan Modul 6

  • Lesson 1: Defining Problems: menyatakan inti masalah (The main issue is...), memisahkan symptom dari root cause (appears to be / stems from), dan men-scope masalah.
  • Lesson 2: Evaluating Options: menyajikan pilihan (One option would be to...), menimbang trade-off (upside/downside), dan menyimpulkan dengan On balance....
  • Lesson 3: Reaching Decisions: membangun konsensus (Are we all agreed?), dan mengunci keputusan final (we've decided to...).

Dialogue Gabungan

From problem to decision in one meeting

Maya

The main issue is that onboarding takes new hires three weeks too long.

Joel

Are the delays the real problem, or just a symptom?

Maya

A symptom. The root cause appears to be that approvals stem from one overloaded manager.

Joel

One option would be to delegate sign-off. The advantage is speed; the drawback is less oversight.

Maya

On balance, the speed is worth it. Are we all agreed?

Joel

Agreed. So, after weighing the options, we've decided to delegate approvals. That's the way forward.

Latihan Campuran

Quiz Akhir Modul 6

1. Which sentence states a tentative root cause most professionally?

2. A 'symptom' differs from a 'root cause' because a symptom is:

3. Which phrase introduces an option diplomatically?

4. Choose the BALANCED conclusion after weighing pros and cons:

5. Which states a FINAL collective decision?

Lengkapi

1.The main is that two systems don't sync.
2.There's a clear between cost and control.
3.On , the in-house option is better.
4.Are we all before we lock this in?

Flashcards

root cause

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Selanjutnya

Luar biasa: kamu telah menyelesaikan seluruh level Upper Intermediate! Kamu kini bisa mendiagnosis masalah, menimbang trade-off, dan mengambil keputusan dalam bahasa Inggris bisnis dengan percaya diri. 🎉

Saatnya naik ke level tertinggi: Advanced: Strategic Discussions & Leadership Language, di mana kamu akan mengasah nuansa, idiom, dan bahasa kepemimpinan untuk diskusi strategis tingkat eksekutif. 🚀

SebelumnyaReaching DecisionsBerikutnyaFuture Continuous