Starting a Phone Call
Di akhir lesson ini, kamu bisa:
- Memperkenalkan diri di awal panggilan telepon secara profesional.
- Meminta untuk berbicara dengan orang tertentu.
- Menyambungkan penelepon ke orang atau bagian lain.
Penjelasan (ID)
Saat menelepon dalam konteks kerja, ada pola pembuka yang baku dan sopan. Yang penting: identitas diri, alasan menelepon, dan permintaan untuk bicara dengan orang yang dituju.
1. Memperkenalkan diri. Di telepon, kita memakai This is..., bukan I am.... Sertakan nama dan asal perusahaan/bagian.
- Hello, this is Sari from Finance.: Halo, ini Sari dari bagian Keuangan.
2. Meminta bicara dengan seseorang. Gunakan Can I speak to...? (santai) atau Could I speak to...? (lebih sopan).
- Could I speak to Mr. Tan, please?: Bisa saya bicara dengan Pak Tan?
3. Menjawab saat kamu yang dituju. Jika penelepon mencari kamu sendiri, cukup jawab singkat: Speaking. (= "Ya, saya sendiri").
4. Menyambungkan panggilan. Jika kamu menjawab telepon untuk orang lain, kamu bisa mengalihkannya dengan put someone through atau transfer.
| Fungsi | Frasa |
|---|---|
| Identitas diri | Hello, this is Budi from IT. |
| Minta bicara | Could I speak to Lisa, please? |
| "Saya sendiri" | Speaking. |
| Minta disambungkan | Could you put me through to Sales? |
| Menyambungkan | Hold on, I'll put you through. |
💡 Tips: One moment, please dan Hold on, please sama-sama berarti "tunggu sebentar". Keduanya sopan dan umum dipakai di kantor.
Examples (English)
"Good morning, this is Andi from the Sales team. Could I speak to Ms. Lina, please?" "Speaking. How can I help you?"
"Hello, could you put me through to the IT department?" "Of course. Hold on, please: I'll transfer you now."
Kosakata
| English | Arti (ID) | Contoh |
|---|---|---|
| This is... (phrase) | Ini ... (saya, saat menelepon) | Hello, this is Andi from Sales. |
| Speaking. (phrase) | Ya, saya sendiri. | “Can I speak to Maya?”: “Speaking.” |
| Can I speak to...? (phrase) | Bisa bicara dengan...? | Can I speak to Mr. Tan, please? |
| put through (verb) //pʊt θruː// | menyambungkan (telepon) | Could you put me through to the IT team? |
| hold on (phrase) | tunggu sebentar | Hold on, please. I'll transfer you. |
| calling about (phrase) | menelepon mengenai | I'm calling about the invoice. |
| extension (noun) //ɪkˈstɛnʃən// | nomor ekstensi | Her extension is 204. |
| transfer (verb) | mengalihkan / mentransfer panggilan | Let me transfer you now. |
Dialogue
Calling a colleague at another department
Good morning, Maju Group. How can I help you?
Good morning. This is Andi from the Sales team. Could I speak to Ms. Lina, please?
Of course. May I ask what it's about?
I'm calling about next week's order.
Hold on, please. I'll put you through to her now.
Hello, Lina speaking.
Latihan
Cek Pemahaman
1. On the phone, how do you introduce yourself?
2. Someone asks for you by name. You say:
3. Which phrase asks to be connected to another person?
4. Choose the most polite request.
Lengkapi panggilan
Flashcards
This is...
Klik untuk lihat arti
Ringkasan
- Perkenalkan diri dengan This is nama from bagian/perusahaan.
- Minta bicara dengan Could/Can I speak to...?; jawab Speaking. jika kamu yang dicari.
- Sambungkan panggilan dengan put someone through / transfer, dan minta tunggu dengan Hold on, please.